RETURN POLICY: Once your Order has been submitted there are no Cancellations or Returns. IF THERE IS AN ERROR WITH YOUR ORDER YOU MUST IMMEDIATELY REPLY TO YOUR ORDER CONFIRMATION EMAIL OR CALL 877-228-7528 WITH YOUR ORDER NUMBER TO CORRECT.
NOTE: FOR ACT! SOFTWARE (MANUFACTURER) APPROVED RETURNS YOU MUST CONTACT US AFTER WORKING WITH ACT! TECHNICAL SUPPORT WITH AN ACT! TECHNICAL SUPPORT CASE NUMBER AND THE LIMITED WARRANTY RETURN AUTHORIZATION APPROVAL. THIS INFORMATION MUST BE PROVIDED IN AN EMAIL TO SALES@ACTPLATINUM.COM FOR A RMA NUMBER TO BE ISSUED FOR THE WARRANTY RETURN & REFUNDABLE AMOUNT TO BE PROCESSED BACK TO THE PURCHASER'S CREDIT CARD. A 15% processing fee will apply to all Manufacturer Returns. There will be no returns or refunds for the purchase of any Act! v18 or older products, any vertical database or purchased services (consulting, customization or training) or 3rd party add-on solution products - these items are not returnable after purchase. Shipping charges are non-refundable.
ACT! SUPPORT: Swiftpage disclaims any responsibility to provide any customer support except as part of a Support Plan. If you purchase a product that includes Act! Technical Support you will receive and e-mail with the support details. If your purchase does not include a support plan please contact us for the price to acquire support assistance or self help is available at http://act.com/support/getting-started/ with product guides, feature tours and additional resources.