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Below are several ACT! white papers that
address common topics in selecting, deploying and utilizing ACT! by Sage
Products and Solutions.
ACT! by Sage 2010: Delivering on
Usability and Productivity
Summary: Usability should be a major criterion for purchasing
software and is an important component of total cost of ownership. At
Sage, usability is a cornerstone in creating the user experience of the
products and productivity is the benefit to you. To determine the
quality of the ACT! 2010 design compared to the competition, Sage
conducted a Keystroke Level Modeling (KLM) study of ACT! and five
competitors. KLM is an analysis technique where common user tasks are
assessed by scoring the number of operations (e.g. “clicks &
keystrokes”) thereby creating metrics to compare user productivity.
The results of the KLM study show that ACT! was rated number one in user
productivity, while Microsoft® and Salesforce.com finished 5th and 6th
respectively. Overall, ACT! was rated as most efficient with on average
17% higher productivity than competitors. Notably, the same tasks take
25% longer to complete in Microsoft Dynamics® CRM and 37% longer using
Salesforce.com. With ACT!, it simply takes less time to get the same
work done.
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Scalability Results for ACT! by Sage
Premium Solutions
Summary: Organizations using ACT! by Sage solutions require high
levels of performance, reliability, and scalability to match user,
management, and IT expectations. They also need to balance
infrastructure costs to deliver an acceptable Return on Investment (ROI).
This whitepaper provides performance and scalability test results and
hardware recommendations to deliver a cost effective and positive
end-user experience.
While each individual company’s needs differ, this whitepaper provides
guidance to help an organization select a hardware configuration to
optimize performance across a variety of deployment scenarios and user
counts.
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Keys to a Successful
ACT!
Deployment
Summary: ACT! Premium solutions enable an organization to configure
a contact and customer management solution based on the organization’s
needs, whether users require online access, offline access, handheld
mobile access, or a combination of access types. The ACT! Premium
architecture allows maximum flexibility using a single and fully
compatible database between ACT! by Sage Premium and ACT! Premium for
Web.
The key to a successful ACT! deployment is to provide the optimum access
method(s) corresponding to the user needs in the organization. This
whitepaper explores various deployment scenarios possible with ACT!
solutions.
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ACT! Security Model
Summary: ACT! centralizes and manages business-critical contact
information for organizations of every size. The ACT! security model was
developed to support stand-alone and workgroup implementations and
provide consistency and flexibility to managers and IT personnel charged
with protecting contact information.
ACT! security works in two ways, enabling data access by user role and
data level. Users are assigned an ACT! user role based on the
appropriate access level for their position in the organization, from
"browse only" to "full administrative access." Data security can be
enforced at the database level, the feature level, the record level, and
the field level. Learn More...
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ACT!
Synchronization
Architecture
Summary: This whitepaper provides an overview of the ACT! sync
model, including a description of the key features, abilities, and
concepts. It is directed at current users and potential customers
seeking to perform a functional and technical evaluation of the product.
Diagrams and examples are provided where appropriate, as well as greater
detail on Internet synchronization, focusing on setup and configuration.
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Using ACT!
Premium in Microsoft® Terminal Server or Citrix® Presentation Server
Environments
Summary: This whitepaper explores the benefits of deploying ACT!
Premium through Terminal Services, outlines deployment requirements and
recommendations, and provides installation and performance tips. It is
intended for IT Administrators who are considering deployment of ACT!
using Microsoft Terminal Services, with or without Citrix.
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ACT! Reporting and Data Access
Methods
Summary: This whitepaper discusses the technical aspects of the ACT!
reporting and data access methods. For example, the ACT! architecture
provides four additional data access methods that can be used for
querying, reporting and data extraction: ACT! OLE DB Reporting Provider,
ACT! Reader Utility and account (ACT! Premium only), ACT! Password
Utility (ACT! Premium only), ACT! SDK (Software Developers Kit).
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Factors That Affect ACT! Performance
for Individual Users
Summary: When considering the overall performance of your ACT! by
Sage solution, ACT! individual users need to balance their hardware
investment, expectations for application performance, customer and
prospect expectations, business needs, and reasonable Return on
Investment (ROI).
This whitepaper examines the factors that affect ACT! application
performance for the individual user. It includes results of testing
performed by an independent benchmark testing company using ACT! by Sage
2006 (8.0), as well as testing performed by Sage on subsequent ACT!
versions.
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Managing Customer Relationships: The
Choice Between What's Cheap and What Works
Summary: Authored by Aberdeen, this research document will
examine the benefits of free and paid CM solutions for small-to-medium
sized businesses. Organizations in need of a sales automation solution
to manage account, contact, and company information will be advised on
how to select a CM tool that can satisfy short-term needs and meet
long-term goal.
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CRM: A
Business Imperative for Companies During the Global Economic Downturn
Summary: This whitepaper examines how Sage is working with small and
medium sized businesses today to help them protect and grow their
revenues during the economic downturn through the use of Customer
Relationship Management (CRM) software.
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Automating
Success: The Choice Between Contact Management and Customer Relationship
Management
Summary: Authored by Aberdeen, this whitepaper will enable users to
determine which solution best fits their business type, as well as the
organizational capabilities necessary to ensure the successful adoption
of a Contact Management or Customer Relationship Management solution.
Learn More...
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