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Keeping your ACT! environment
operational is vital to your business and our customers
require reliable, dependable experts that are able to
quickly resolve issues while not breaking the budget-bank.
Our staff is a strong team of experienced, ACT! Certified
technicians who can deliver technical services anywhere.
Whether you need help installing, configuring, obtaining
software upgrades, diagnosing and fixing operating problems
or performing maintenance tasks, we deliver the solutions
you need to keep your ACT! software up and running.
Platinum CRM Consulting
provides support on all ACT! Products
(ACT!, ACT! for Web, ACT! for Financial Professionals, and
ACT! for Real Estate)
for versions ACT! 2000 (v.5) through ACT! 2010 (v.12)
and offer a variety of support
solutions to meet your company's needs:
ACT! INCIDENT SUPPORT
Remote support allows us to provide remote assistance eliminating
the need to travel on-site and allowing us to help you with greater
flexibility. Using GoToAssist, we have the ability to remotely view the
server and desktops to see errors, provide advice, take control to
remotely fix problems, install files and perform administrative actions.
This reduces downtime and the need for an on-site visit to solve common
problems.
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ACT! ON-SITE SUPPORT
Our Phoenix Metro and Seattle Metro offices have
technicians available to travel to your location. This option
provides the reassurance of hands-on, proven expertise in the form of a
ACT! Certified Consultant working alongside you or your team to bring
your ACT! system back online. Next time a problem arises, or when
you plan a change, this option is for you.
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ACT! ANNUAL SUPPORT PLAN
(v.10, v.11 & v.12 only)
ACT! Edge Support is designed to save time and boost productivity by
providing customers with access to ACT!'s Senior Support Specialist
team. This annual plan includes phone, chat, and e-mail support for 12
months.
Learn
More...
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ACT! NO COST SUPPORT
Get the help you need to manage your ACT! by Sage Product with free
self-service options that are always available. The following resources
are available: Getting Started Support (for those who have
purchased ACT! within the last 30 days), the ACT! Online Community,
ACT! Knowledgebase, Frequently Asked Questions and ACT!
White Papers.
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